Terms & Conditions

• Company: Aquasolar
• Customer: The individual or entity purchasing products or services from the Company.
• Products: Solar water heating systems and related components provided by the Company.
• Services: Installation, maintenance, repair, and warranty services provided by the Company.
• Installation: The process of setting up the Products at the Customer’s premises.
• Warranty: The Company's guarantee regarding the quality and performance of the Products.

The Company agrees to provide the Customer with Products and Services as specified in the order confirmation. Installation services include delivery, setup, and initial testing of the Products at the Customer’s location. Maintenance and repair services are available as specified in a separate agreement.

• Pricing: The prices for Products and Services are listed in the order confirmation and include

   applicable taxes unless otherwise stated.
• Deposit: A 70% deposit is required upon acceptance of the order.
• Payment: The balance is due on completion of the of installation. Payments can be made via EFT or      SnapScan
• Late Payment: Late payments are subject to a 2% Late Fee charge per month.

• Notification: In the event of non-payment, the Customer will receive a formal notice demanding

     payment within 7 days.
• Suspension of Services: The Company reserves the right to suspend ongoing services or support

     until full payment is received.
• Repossession: The Company may, after giving written notice and in accordance with the law,

    repossess the installed Products if payment is not received within 30 days following the initial

    notice. The Customer will be liable for any costs associated with repossession.
• Legal Action: The Company reserves the right to pursue legal action to recover outstanding

   payments, including but not limited to the costs of collection, attorney fees, and court costs.

• Schedule: Installation will occur on a mutually agreed-upon date. The Company will make every effort to meet the delivery schedule but is not liable for delays due to unforeseen circumstances.
• Prerequisites: The Customer is responsible for ensuring that the installation site meets all necessary conditions as specified by the Company prior to the installation date.

• Ownership Transfer: Ownership of the Products transfers to the Customer upon full payment.
• Risk Transfer: Risk of loss or damage transfers to the Customer upon delivery and installation of the Products.

• Warranty: The Company provides labour for 60 day from the installation date. This warranty covers   

   workmanship.
• The Manufacturer of the product provides the warranty for materials and the Company cannot be

    held liable for any defects for said Materials. All warranties are displayed on the products 

    themselves. 
• Exclusions: The warranty does not cover damage due to improper use, unauthorized repairs, or

    natural disasters.
• Liability: The Company's liability is limited to the repair or replacement of defective Products. The

   Company is not liable for indirect, incidental, or consequential damages.

The Company offers maintenance services on installed unit. The Customer is responsible for routine care and maintenance of the Products if called upon.

Quotation excludes additional hiring of heavy duty machinery which may be required for unforeseen circumstances which become apparent after commencement of work. Should machinery be required for any such circumstances this will be brought to client’s attention for approval and cost.

• By the Company: The Company may terminate this agreement for non-payment or breach of

   contract.
• By the Customer: The Customer may terminate this agreement by providing 10 days' written notice.
• Consequences: Upon termination, the Customer must return any Products not fully paid for or pay

   any outstanding balances.

Disputes shall be resolved through negotiation in good faith. If unresolved, the parties agree to submit the dispute to mediation or arbitration before pursuing legal action.

The Company is not liable for delays or failure to perform due to events beyond its control, including but not limited to natural disasters, strikes, or government actions.

The Company reserves the right to amend these terms and conditions. The Customer will be notified of any changes in writing 30 days prior to their implementation.

The Company is committed to protecting Customer data. Personal information collected will be used solely for order processing and service delivery, in compliance with relevant data protection laws.

The Customer agrees to indemnify and hold the Company harmless against any claims or damages arising from the Customer’s use of the Products or Services.

These terms and conditions, along with the order confirmation, constitute the entire agreement between the Company and the Customer.